Legal
Privacy Policy
Last updated: [Insert date]
Dala Auto ("we", "us", "our") operates a digital platform that connects car owners with independent automotive service providers ("Vendors"). This Privacy Policy explains how we collect, use, store, and share personal data when you use the Dala Auto app or website.
1. Data We Collect
- Account & identity data: name, phone number, email, country, city, and password (stored securely in hashed form).
- Vehicle & service data: vehicle details, service history, photos you upload, and service preferences.
- Location & usage data: location (when you enable it), device information, IP address, and app usage analytics.
- Payment & transaction data: masked card or wallet identifiers, mobile money references, amounts, and receipts.
- Vendor & business data: business profile, services, pricing ranges, and performance metrics for service providers.
- Support & communication data: messages via in-app chat, support conversations, feedback, and ratings.
2. How We Use Your Data
We use your data to:
- Provide, operate, and personalize the Dala Auto platform.
- Facilitate discovery, booking, tracking, and completion of services.
- Process payments, issue receipts, and prevent fraud or abuse.
- Improve our products through aggregated analytics and research.
- Verify accounts and vendors, and maintain safety and trust.
- Comply with legal obligations and respond to lawful requests.
- Communicate with you about bookings, updates, security alerts, and optional marketing (which you can opt out of).
3. Legal Bases
Where applicable, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (for example, platform security and improvement), compliance with legal obligations, and your consent (for example, marketing or precise location).
4. How We Share Data
We do not sell your personal data. We may share it with:
- Vendors: to fulfill services you request, such as sharing relevant contact and vehicle details.
- Payment processors & financial partners: to process payments and provide financial or insurance products you choose.
- Operational service providers: such as cloud hosting, analytics, messaging, and customer support tools.
- Legal & compliance recipients: where required by law, regulation, or to protect rights, safety, or property.
- Corporate transactions: in the context of a merger, acquisition, or similar event, subject to appropriate safeguards.
5. Data Retention
We retain data only as long as necessary for the purposes described above, to comply with legal and accounting requirements, and to resolve disputes. When data is no longer needed, we securely delete or anonymize it.
6. Security
We use reasonable technical and organizational measures to protect your data, including encryption in transit, access controls, and monitoring. No system is completely secure, so you should protect your account by using a strong password and keeping your credentials private.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, and to request data portability. To exercise these rights, contact us at info@dalaauto.africa. We may need to verify your identity before responding.
8. International Transfers
Your data may be processed in countries outside your home country using cloud infrastructure. Where required, we apply safeguards such as contractual clauses or equivalent mechanisms to protect your data.
9. Children's Data
Dala Auto is not directed to children under 18, and we do not knowingly collect data from them. If you believe a child has provided data, contact us so we can delete it where required.
10. Changes & Contact
We may update this Privacy Policy from time to time. Material changes will be communicated via the app, website, or email. Continued use of the platform after changes take effect means you accept the updated Policy.
For questions or requests about privacy, contact us at info@dalaauto.africa.